enter site If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely, Occidental Grand Aruba Management. We have been going to this resort for over 15 years and have brought many families with us. My children, the oldest now turning 17 have actually grown up vacationing there every year sometimes twice a year. I can say it is such a piece of mind to know the kids can roam around the resort and even outside by themselves and be so safe!! I don't even know where to start within the resort..
The breakfast buffet is good still waiting for more of a selection and the 2 lunch buffets are good but we really missed the pasta bar this year..
Please bring that back!! And the hostesses especially Dale is amazing, we all get a big hug every day from her. The dinner places are good they are small so they try to accommodate you as good as possible the servers are great!! We love June in the Japanese restaurant he has a never ending smile!! Eugene is the food manager and again very accommodating!!
The pool is fun they have games for kids and adults and group bingo along with a dance lesson. They did add a cocktail waitress this year which was nice. All of the bartenders are amazing especially Allen!! Roddy, Angela, Enrique, Ceasar are all great as well. We adore Ruby she has taken care of the kids all these years, I feel like she's part of the family.
There is no better beach on the strip than this one hands down!! The lobby bar is fun and we love Lenny who has great music each night!! We are looking to all of the renovations that are in store for the resort and can't wait to get back next year!! Dear Jacqueline A, Thank you for sharing such a great review! We are grateful for having you as part of the OGA family seeing your kids grow and having them experience as you do too the Occidental vacation mode and place.
The One Happy Island at the Happy resort! Thank you for making this your second home. We are delighted to read that your vacation experience has been a great one once again. The staff especially the First Club and food and beverage team will be sure thanked on your behalf.
We will see you and welcome you back very soon back home!
Sunny regards, Occidental Grand Aruba Management. Firstly, let me say that the staff takes excellent care of the grounds. The food is very good in general. My problem and this may be unavoidable is that there is very little room on the beach. You need to get up at to nab a spot on the beach with a towel. The bed was the hardest mattress I ever slept on and indeed I actually hurt my shoulder from sleeping on it and haven't fully recovered! The staff are all very nice and they try to make your stay accommodating. Overall, very nice but I don't think I would return.
ARE you joking me? Getting up at from an uncomfortable mattress to nail down our spot on the beach is crazy.
Dear steve l, Thank you for sharing your feedback. We apologize for the inconveniences you have encountered at the resort. I would like to take this opportunity to inform you that unfortunately the hotel does not offer enough shades for on the beach for there is a very limited space on our public areas beach.
For the in room bed mattress we offer comforters which can be requested through the hotel operator or housekeeping and with much privilege we can deliver these to accommodate your mattress and have you have a well rest nap or night sleep. I would like to inform you that unfortunately our wi-fi network is being provided by an outsource company and for its reason we do not offer free wi-fi, which we can assure you that we are working on the wi-fi source to provide a better quality of service at the resort.
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We apologize again on the inconveniences you have encountered, and we can assure you that our management team will sure implement changes based on your valuable feedback. We are happy to read that the overall met your expectations, and we hope to earn back your trust to show you our improvements and give an unforgettably welcome back to the resort!
My girlfriend and I went this past week and we had a great time. We went for 5 nights and felt it was an amazing trip, especially for the price.
We had been to another all inclusive in Aruba the same time last year and felt this one was better in every way. Buffet food was typical but we expected that. We ate at the seafood restaurant, hibachi, and Japanese and thought each of those meals were really good. Room was very nice, we had room and it had a great view and was updated and clean.
We will be going back and next time we will be winning pool bingo! Dear Mike F, Thank you for your great review! We are happy to read your Incredible experience and your return trip. Thank you for sharing your great experience. Your more than welcome to be our lucky Bingo winner, what a great pleasure to read that you will be back soon!
Sunny regards, occidental Grand Aruba Management. It's the people who make Aruba so enjoyable. The people who work here are great. Very welcoming. The people who visit this hotel and also very friendly and everyone talks to everyone.
The hotel is nice and it is scheduled to be remodeled Still it is a great place to vacation. Occidental Grand Aruba Rating:. Try Royal Service if you really want to experience luxury treatment. Call us for excellent Honeymoon and Wedding packages and special deals. This resort is filled with Caribbean atmosphere, from its charming rooms to the beautiful beaches. Aruba is the perfect island for honeymoons or family fun, with great vacation weather year-round. And there's an international flavor as well, with English, Spanish, Dutch and the native Papiamento all spoken on the island.
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